Privacy Policy

1. Introduction

Mediride LLC("we," "our," or "us") is committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our non-emergency medical transportation services, visit gomediride.com, or communicate with us by phone, text message (SMS), or email.

SMS consent is not shared with third parties or affiliates for marketing purposes. Your phone number and SMS opt-in are used only by Mediride, for appointment confirmations, ride updates, and service-related communications.

2. Information We Collect

2.1 Information you give us

• Contact information: name, address, phone number, email address
• Identification: date of birth and emergency contact information
• Health information: mobility needs and medical conditions that affect transportation, which we use only to confirm our service level is appropriate for you and to refer you elsewhere when it is not
• Coverage information: if — and only if — you ask us to help you understand your transportation coverage. Mediride does not currently bill insurance or Medical Assistance, so we do not require this to book a ride
• Transportation details: pickup and drop-off locations, appointment dates and times
• Communication records: calls, text messages, emails, and other correspondence with Mediride

We do not collect payment card numbers directly. Card payments, where offered, are handled by a third-party payment processor.

2.2 Information collected automatically

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website addresses

3. How We Use Your Information

3.1 Service delivery

• Schedule and coordinate your transportation
• Confirm that transportation is safe and appropriate for your stated needs
• Communicate pickup times, arrival updates, and service changes

3.2 Communication

• Send appointment confirmations and reminders by phone, SMS, or email
• Provide updates about arrival times
• Respond to your questions, requests, or complaints

3.3 Billing

• Process private-pay payments and issue invoices
• Bill a healthcare facility that has a contracted arrangement with us
• Maintain billing records and financial documentation

3.4 Legal and compliance

• Comply with federal and state healthcare regulations, including HIPAA
• Maintain transportation and service records required by Minnesota law
• Respond to lawful requests and prevent fraud

4. SMS Text Message Communications

4.1 SMS consent

By providing your mobile number and opting in, you consent to receive SMS messages including appointment confirmations and reminders, en-route notifications, service updates, billing notifications, and customer satisfaction requests.

No third-party sharing: SMS consent is not shared with third parties or affiliates. Your phone number is used only by Mediride, for the purposes described in this policy.

4.2 Message frequency

Frequency varies with your scheduled appointments. You may receive approximately 2–5 messages per scheduled ride.

4.3 Opt out

You may opt out at any time by:

• Replying STOP to any text message from Mediride
• Calling (612) 888-1188
• Emailing hello@gomediride.com

After opting out you will no longer receive text messages, but may still receive important service communications by phone or email.

4.4 Message and data rates

Message and data rates may apply depending on your mobile carrier's plan. Contact your carrier for details about your messaging plan.

5. How We Share Your Information

5.1 Healthcare providers and facilities

Where you have asked us to coordinate with them, or where a facility has arranged your transportation, we may share the minimum information necessary — such as your name, pickup time, and appointment details — to schedule and confirm your ride.

5.2 Payers and transportation brokers

Mediride does not currently bill insurance, Medical Assistance (Medicaid), or transportation brokers, and does not share your information with them for billing. If that changes, we will update this policy before any such sharing begins, and share only the minimum necessary for reimbursement.

5.3 Service providers

We may share information with third-party providers who help us operate — scheduling and dispatch software, payment processing, phone/SMS/email platforms, and data storage and security. All are required to maintain the confidentiality and security of your information.

5.4 Legal requirements

We may disclose information when required by law, including:

• In response to court orders, subpoenas, or legal process
• To comply with regulatory requirements
• To protect the safety of passengers, personnel, or the public
• To prevent fraud or illegal activity

No marketing to third parties: we do not sell, rent, or share your personal information with third parties for their marketing purposes. SMS consent is never shared with third-party marketers or affiliates.

6. Data Security

We use appropriate technical and organizational measures to protect your information, including encrypted transmission and storage, access controls and authentication, regular review of our security practices, HIPAA-aligned handling of protected health information, and privacy and security training for anyone who handles passenger information on our behalf.

No method of transmission or storage is completely secure, but we take reasonable precautions to safeguard your data.

7. Data Retention

We keep your information for as long as necessary to provide services and to meet legal, regulatory, and record-keeping obligations that apply to Minnesota transportation and healthcare records. When it is no longer needed, we securely delete or de-identify it. You may request deletion of your personal data by contacting us, subject to those retention requirements.

8. Your Privacy Rights

• Access: request a copy of the personal information we hold about you
• Correction: request correction of inaccurate or incomplete information
• Deletion: request deletion, subject to legal retention requirements
• Opt out: opt out of SMS or email communications
• Restriction: request limits on how we use your information
• Portability: request a copy in a portable format

To exercise any of these rights, contact us using the details below.

9. HIPAA Notice

Mediride handles protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). For detail on how we handle PHI, request our HIPAA Notice of Privacy Practices by calling (612) 888-1188 or emailing hello@gomediride.com.

10. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13 without parental or guardian consent. Where a minor is transported, arrangements are made by a parent, guardian, or authorised care provider.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. We will notify you of material changes by posting the updated policy here with a new "Last updated" date, and by email or SMS where appropriate.

12. State-Specific Rights

Residents of some states have additional rights under state privacy law — for example, the California Consumer Privacy Act (CCPA). Contact us to ask about the rights that apply where you live.

13. Contact Us

SMS help: text HELP to any message from Mediride, or call (612) 888-1188. To opt out: reply STOP to any text message.

See also our Terms and Conditions.